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Refund Policy

Effective Date: September 8, 2026

This policy explains refunds and service credits for sevk. It does not limit any mandatory consumer rights under applicable law.

1. How Our Billing Works

Email sending and receiving use a prepaid project balance. Paid project balance does not expire. You add funds in advance, and credits are deducted as you send and receive emails at the applicable rates for your project. Inbound and outbound rates may differ; inbound mail rejected before acceptance is never billed.

Subscriptions are available only for optional dedicated IPs, with a recurring charge separate from per-email usage. The price and billing interval are shown when you subscribe.

2. Refunds

2.1 Automatic Refunds (Broadcast Cancellation)

When you cancel a broadcast, funds reserved for unsent emails are automatically returned to your project balance.

2.2 Service Outage Credits

If a service outage on our side prevented delivery of emails you sent, we credit the affected sends back to your project balance. Submit a request as described in Section 3.

2.3 Unused Paid Balance

Unused paid balance from a top-up is refundable if you request the refund within 30 days of that top-up.

2.4 Other Refund Requests

Refund requests after account closure or suspension remain subject to this policy. We review other refund requests and aim to respond within one business day. Refunds returned to the original payment method typically take 5–10 business days to appear on your statement.

3. How to Request a Refund

To request a refund or ask about a charge or this policy, email support@sevk.io.
Website: sevk.io

For refund requests, include:

  • Your account email address
  • The transaction ID or date of purchase
  • The reason for your refund request

For service outage credits, include the timestamps and message IDs of the affected sends.

4. Payment Processing

All payments are processed by our payment partner, Paddle.

5. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes via email or through the service. Continued use after changes become effective constitutes acceptance of the revised policy.

By using sevk.io, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy, our Terms of Service, and our Privacy Policy.